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Perceived overall service quality and customer satisfaction: A comparative analysis between local and foreign banks in Malaysia | Emerald Insight
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Elucidating perceived overall service quality in retail banking | Emerald Insight
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries - Gong - 2018 - Psychology & Marketing - Wiley Online Library
UK's best and worst banks for customer service, rated by customers
Independent service quality survey results
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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study | Emerald Insight
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Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam - ScienceDirect
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Personal account service quality results - Starling Bank
Customer service performance appraisal
