OPTIMIZED PREDICTIVE ROUTING AND METHODS - diagram, schematic, and image 04
Genesys - Powered by new artificial intelligence (AI) capabilities, Genesys Predictive Routing uses historical data and matches customer and employee attributes to predict which contact center resource is the most likely to
What is Predictive Behavioral Routing and How Does it Improve Customer Experience?
Genesys Predictive Routing = The Perfect Customer + Agent Match
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View predictive routing comparison test results - Genesys Cloud Resource Center
Predictive routing based on microlocation Patent Grant Palmer , et al. March 9, 2 [Apple Inc.]
Improve customer strategy with predictive routing
Genesys Middle East - Genesys Predictive Routing allows DNB agents to close more high-value loan and mortgage deals, thanks to a 6.5% reduction in AHT and shorter call queues. Read the success