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Skill based Routing | MST Solutions
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Salesforce Codes: Setting up Skill based routing in Salesforce Omni-Channel
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Infallible Techie: Route Chats via Skills-Based Routing for Omni-Channel in Salesforce
Skill-Based routing using Omni channel Salesforce – SFDCPanther
And the winner is…The Top 3 Summer '19 Service Cloud Features | by Tiffany Chen | Slalom Technology | Medium
Skill based Routing | MST Solutions
